Job Description

Job Advert Summary

A new opportunity is open to an adaptable and people orientated team player, to provide on the job training and support to new clinical staff and coachees towards the enhancement of their skills in order to accomplish tasks optimally.

Minimum Requirements

Grade 12 certificate A Registered Nursing qualification A minimum of 2 years' experience in Medical Scheme administration with focused experience in the Managed HealthCare environment Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation Computer literacy and exposure to both the MIP and Medware system will be an added advantage Be able to develop a training needs analysis in line with our Performance Management System and ensure training interventions accordingly Be able to transfer skills and knowledge Develop and maintain Work Procedures and Standard Operating Procedures Effective and accurate recording of Performance discussions with all Coaches Train and ensure adherence to the Quality Management System Compile quality stats and e-mail to coachees on a weekly basis using MS Office in order to keep consultants informed of their quality/progress/shortcomings. Monitor service levels of all assigned processes using report/MS office in order to increase the service levels. Compile/collate/maintain Standard Operating Procedures and Work Instruction/processes using own knowledge and experience/job descriptions/group functions/legislation/MS Word in order to formalise group functions/ensure standardised work method. Be available to coachees on the floor as per group arrangement in order to ensure that the coachees knowledge and skills stay current. Liaise with coaches from other groups on a regular basis in order to resolve queries/maintains LA's and a positive working relationship between various groups.

Duties and Responsibilities

Identifying and analysing areas for coaching in order to assist the development of coachees Establishing coaching goals and derive coaching plan to assist coaches to reach the required standards Facilitate Coaching sessions in order to give coaches feedback on performance as per set goals Providing training, guidance and support for new and current clinical consultants Assessing the quality of the consultants work output in order to identify development needs Assist in the maintenance of the Standard Operating Procedures and Work Instructions to formalize group functions and ensure standardized work methods Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats Maintain service level agreements for all assigned processes Assisting with Escalations specific to Hospital Benefit Management department * Keeping the HOD informed regarding progress of clinical consultants