Job Description

Job Number 23165870
Job Category Information Technology
Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.

CORE WORK ACTIVITIES

Managing MIS Technology Projects

• Creates and maintains MIS technology plans.
• Coordinates and implements communications for all new MIS applications/system installations and problem resolution.
• Provides project support for new MIS roll-outs/implementations.
• Leads project work as needed.
• Provides end-user support to hotel staff and business center.
• Writes proposals, analyses, projects, or cost-models.
• Provides timely, accurate, and detailed status reports as requested.

Providing MIS Technical Systems Support and Consultation

• Evaluates and makes recommendations regarding technology/asset life-cycles.
• Foresees, identifies and ensures resolution of MIS system(s)xe2x80x99 performance problems.
• Certifies software applications for use at properties.
• Consults with properties on all aspects of information technology.
• Executes property disaster recovery and business continuity as it relates to technology.
• Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.
• Determines solutions and implements per cluster SOPs.
• Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.
• Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.
• Ensures compliance to technology-related vendor contracts.
• Ensures properties are securing and maintaining technology assets accordance with company policies and standards.
• Uses knowledge to solve support issues and train/develop junior employees.
• Manages information technology security compliance and ensures proper implementation of security measures
• Manages reporting and compliance efforts for assigned area.
• Creates and maintains secure server environment.
• Performs server backups and routine/non-routine preventative maintenance.
• Ensures that adequate bandwidth exists and that circuits are secured.
• Communicates and ensures implementation of information technology standards and best practices
• Provides exceptional customer service.

Forecasting and Complying within Budgets

• Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.
• Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.
• Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.
• Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.

Managing and Conducting Human Resource Activities

• Maintains direct responsibility for area system managers and to their teams.
• Provides work direction to property-based systems technicians and managers.
• Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).
• Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companyxe2x80x99s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

• Equipment Selection xe2x80x94 Determining the kind of tools and equipment needed to do a job.
• Troubleshooting xe2x80x94 Determining causes of mechanical or technological operating errors and deciding what to do about it.
• Mechanical xe2x80x94 Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.
• Computers and Electronics xe2x80x94 Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Installation xe2x80x94 Installing computers, software, equipment, machines, wiring, or programs to meet specifications.
• Repairing xe2x80x94 Repairing machines or systems using the needed tools.
• Telecommunications xe2x80x94 Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of xe2x80x9cWonderful Hospitality. Always.xe2x80x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatxe2x80x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youxe2x80x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandxe2x80x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youxe2x80x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatxe2x80x99s The JW Treatmentxe2x84xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8b team, and become the best version of you.

Marriott