Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.


The Cloud Engineer (L2) provides intermediate-level support, administration, and troubleshooting of cloud and hybrid infrastructure across Microsoft Azure (and other cloud providers) and related networking, compute, storage, and security components. This role bridges traditional infrastructure knowledge with modern cloud capabilities, supporting clients through migration, daily operations, incident resolution, and proactive environment management.


The primary objective is to ensure service stability, minimize downtime, meet all SLA commitments, and assist in delivering cloud solutions following best practices. The Cloud Engineer (L2) handles medium-complexity incidents, contributes to deployments, engages in proactive monitoring, and collaborates with senior engineers during escalations.

Key Roles and Responsibilities

Cloud Operations & Monitoring

Ensure Azure infrastructure is configured, installed, tested, monitored, and fully operational. Monitor cloud resources using Azure Monitor, Log Analytics, alerts, and observability tools. Respond to alerts, perform health checks, and ensure system resource availability. Implement and manage backup, patching, update, and cloud security controls.

Incident & Problem Management

Troubleshoot L2 support incidents for cloud and hybrid environments. Diagnose issues related to compute, networking, storage, identity, and PaaS services. Take full ownership of assigned incidents to resolution within SLA timelines. Escalate to L3 Engineering or vendors when required and track until closure. Maintain accurate, detailed tickets and communication with stakeholders.

Cloud Networking Support

Configure and maintain Azure (and other cloud providers) networking components (VNETs, NSGs, UDRs, VPN/ExpressRoute, DNS, Load Balancers). Assist with hybrid networking (Cisco, SD-WAN, routing, switching). Support connectivity troubleshooting across on-prem and cloud environments.

Deployments & Enhancements

Participate in deployments, upgrades, and migrations to Azure (and other cloud providers). Support application and infrastructure rollout activities. Conduct routine maintenance, optimisation, performance tuning, and remediation tasks. Contribute to IaC-based deployments using PowerShell, AZ CLI, ARM/Bicep.

Customer Engagement & Collaboration

Provide remote and on-site operational support. Deliver feedback, updates, and recommendations to customers and senior engineers. Work closely with Customer Success, Cloud Architects, and Engineering teams. Engage in proactive trend analysis, capacity planning, and environment improvements.

Documentation & Reporting

Update runbooks, knowledge articles, diagrams, and deployment documentation. Produce incident, breach, and operational health reports. Recommend enhancements to processes, procedures, and tools.

Technical Skills & Knowledge (L2 Expected Proficiency)

Azure Cloud

Azure Compute (VMs, Scale Sets) Azure Storage Azure Networking (VNETs, NSGs, DNS, Load Balancers, VPN/ER) Azure Monitor, App Insights, Log Analytics Azure AD fundamentals Azure Backup, Azure Update Manager PaaS fundamentals: Web Apps, Function Apps, Databases (SQL/ MySQL)

Infrastructure & Networking

Windows Server administration Basic Linux familiarity Hyper-V / VMware experience Routing, switching, VLANs Firewalls, load balancers, WAN technologies Cisco / Meraki / SD-WAN exposure

Automation & Scripting

PowerShell, Bash, AZ CLI Bicep, ARM Templates Understanding of DevOps & CI/CD concepts (Azure DevOps advantageous)

Tooling & ITSM

ServiceNow or similar ITSM platform Monitoring platforms (Azure Monitor, Meraki Dashboard, vendor tools)

Behavioural Competencies

Strong problem-solving and analytical abilities Excellent written and verbal communication Ability to work under pressure and manage multiple tasks Detail-oriented with strong documentation habits Customer-obsessed with a service-oriented mindset Proactive, adaptable, and eager to learn Team-oriented and able to collaborate across diverse technical groups

Qualifications

Required

Secondary qualification (Matric / High School) Diploma or Degree in Computer Science / IT (or equivalent experience) Microsoft AZ-104: Azure Administrator (required) AZ-900: Azure Fundamentals 4-6 years IT experience At least 2+ years hands-on cloud experience (Azure preferred) Strong experience supporting enterprise infrastructure

Preferred / Advantageous

AZ-700 (Azure Network Engineer Associate) AZ-500, AZ-204, or other Azure certifications Cisco CCNA/CCNP (Routing & Switching, Meraki, or SD-WAN) AWS Cloud Practitioner or AWS Networking Google Cloud Certification Experience with Kubernetes, Docker, Helm Experience with Prisma Cloud or other cloud security tools ITIL Foundation certification

Career Path / Growth Opportunities

Cloud Engineer (L3) Cloud Network Engineer (L3) Service Delivery Support Engineer (L3) Cloud Architect (Azure) DevOps / Platform Engineer

Perks

Medical Aid / Insurance Group Life Cover Funeral Benefit Minimum 18 days annual leave Access to learning platforms and Microsoft training

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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