Job Description

The Cloud Delivery Engineerxe2x80x99s primary responsibility is to help deploy and support customers who subscribe to our Cloud services. They will need to be customer-focused, enthusiastic with excellent IT technical support skills and strong attention to detail. Working with our Cloud Solutions Architects who design the Cloud solutions, Cloud Delivery Engineers need to have a firm understanding of all the technologies being deployed and the ability to implement the proposed solution working in a project team and overseen by the Service Delivery Manager and Cloud Projects Manager.

The Cloud Delivery Engineer will be involved throughout the client engagement process, from initial scoping and surveys, through project implementation and delivery, and if required for ongoing support and maintenance of the customer environment.

Architecture & Deployment
Manage the assurance of Cloud services through / by: -
o Ensuring a high-resolution efficiency for incidents
o Maintain architecture deployment standards
o Comply with all Process, Patch Management, Change Process, for any deployed and managed Cloud
services
o Provide yearly inputs for process reviews
o Produce reports to measure compliance to SLA and MTTR for customer managed cloud services
o Conduct customer cloud readiness assessments and reports the outcome
o Deploy customer solutions based on best practices including migrations, cloud networking and new set-
ups

Cloud Infrastructure & Vendor Management
o Cloud services implementation, testing and acceptance for customer projects
o Cloud services support and maintenance to support internal process and/or customer service level
agreements
o Monitor resources, networks, security, IaaS, PaaS, SaaS
o Cloud services implementation, testing and acceptance for customer projects
o Work with third parties including vendor support, billing and troubleshooting

Internal Engagement
o Support non-standard/complex solutions - Cross functional engagements, Sales support, Service Desk,
Products, Bid Office & engagement with Engineering Feedback from KAMs, Bid Office, Products,
Engineering on engagement and support on quality of submissions.
o Training for sales, customer employees and product teams
o Assist with technology selection and vendor selection for product management/ideation

Technical
o Leading the implementation and deployment team and providing technical insight and resolving technical
dependencies and escalates where necessary
o Following through on the delivery of all Cloud services implementation steps, with clear reporting and
project tracking to the team and Customer
o Maintaining Cloud services along agreed best practices and Service Level Agreements
o Maintaining an up-to-date skillset that translates into secure, practical implementations and service
delivery for projects

Qualifications
Microsoft Azure Administrator Associate
Microsoft Modern Desktop Administrator Associate
Microsoft Azure Security Engineer Associate
Microsoft 365 Security Administrator Associate
AWS Cloud Practitioner advantageous
Degree in IT or Engineering related field and post-graduate advantageous
Industry certification e.g. Cisco (CCNP, CCDP, and above), Microsoft (Cloud), CECP(MEF) or similar preferred

Experience
o Supporting Cloud-based infrastructure (SaaS, IaasS, PaaS)
o Proven experience with Microsoft and/or AWS cloud services, Microsoft Windows and Office 365
o Demonstrate the ability to solve complex, multi-system problems
o Extensive track record of service delivery for customers
o Great communications skills
o At least 2 years' in-depth knowledge of various IT and/or telecoms technology architecture domains and -
convergence

Knowledge Areas
o In depth understanding of public/private/hybrid Cloud solutions and experienced in integrating public
cloud into traditional hosting/delivery models with specific focus on AWS or Azure. Experience in
conducting Cloud-related assessments observing business and technical perspectives
o Experience in the setup, configuration and deployment of Cloud solutions, in particular Office 365,
Microsoft 365, Azure Active Directory and administration of the Azure Portal
o Experience in Cloud services deployment in accordance with the Cloud Adoption Framework, and the
various process around securing Cloud deployments
o Knowledge of multi-cloud architectures and best practices across the major Cloud platform providers
o Knowledge of Cloud networking technologies, configuration and troubleshooting, along with provider-
specific setup requirements (ExpressRoute, DirectConnect etc)

Liquid Tech (Pty) Ltd.