Job Description

Management Level

Senior Associate

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.




Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Overview:

The Cloud and Platform Services Associate provides operational and administrative support to the Cloud and End User Services Manager and the Platform Services Manager. This role is designed to assist in the day-to-day execution of cloud infrastructure, end-user support, and productivity platform services (Google Workspace and Microsoft 365). The associate will contribute to service monitoring, documentation, user support, and service provider coordination, while gaining exposure to strategic IT operations and cloud technologies.

Key Responsibilities:

Monitor cloud service dashboards and escalate performance or availability issues. Assist in maintaining documentation for cloud operations and service catalogues . Support the implementation of security protocols and compliance checks. Help coordinate service desk activities and track resolution of end-user issues. Participate in cloud cost tracking and usage reporting. Assist with user provisioning and deprovisioning in Google Workspace and Microsoft 365. Support license tracking and software asset management processes. Help maintain platform documentation and update service catalogs. Provide first-line support for platform-related queries and escalate complex issues. Participate in testing and rollout of new platform features or updates . Coordinate with internal teams to gather user feedback and support adoption initiatives. Assist in preparing reports and presentations for management and stakeholders. Help track service provider deliverables and maintain records of service level agreements .

Desired Skills and Experience:

Basic understanding of cloud platforms (e.g., AWS, Azure, or Google Cloud) and SaaS tools. Familiarity with Google Workspace and Microsoft 365 administration is a plus. Strong organizational skills and attention to detail. Good communication and interpersonal skills. Willingness to learn and grow in a dynamic IT environment. Ability to work collaboratively in a team and take initiative on assigned tasks.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

September 26, 2025