Job Description

Closing Date 2025/11/13
Reference Number MMH251028-8
Job Title Clinical Supervisor: Employee Assistance Programme
Position Type Permanent
Role Family Medical
Cluster Momentum Health
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The clinical supervisor is a qualified, registered and seasoned therapist, whose primary role is to provide formal guidance, training, oversight and support to other counsellors, as well as lend clinical expertise to other stakeholders within the Employee Assistance Programme context. The goal is to ensure effective, ethical and professional client care within well managed expectations and aligned to governing body regulations.
Requirements

• A National Senior Certificate is essential
• Qualified Registered Counsellor, Social Worker (post-graduate qualification preferred) or Psychologist
• +6 Years' experience in the counselling industry as a counsellor is essential
• Minimum of 5 years' experience as a clinical supervisor, providing formal case supervision to other counsellors (aligned with SACSSP / HPCSA / EAPA-SA CPD recognised supervision criteria)
• Significant theoretical knowledge and course completion of a wide range of therapeutic modalities is essential (over and above Solution-Focused Brief Therapy and Cognitive Behavioural Therapy)
• Employment within an Employee Assistance Programme provider operational environment is highly advantageous
• Experience in the development and or delivery of clinical training to other professionally qualified counsellors would be an advantage.

Duties & Responsibilities

• Development and maintenance of clinical protocols and standard operating procedures to ensure legal, ethical and operational excellence.
• Resposible for the care centre service recovery and client experience function.
• Manage the Quality Management System (QMS) process and be responsibility for the QMS certification process.
• Provide expert advice to internal and external stakeholders around clinical decision making, heads up innovative ad hoc requests and clinical insights on client reporting.
• Accountable for training, coaching and clinical supervision functions within the care centre, fostering professional growth, ensuring ethical and legal adherence through clinical excellence.
• Lead and support a team of direct reports, driving performance, engagement and accountability.
• Act as the primary contact for sensitive and executive client referrals, delivering counselling and coaching services with professionalism, empathy and discretion.
• Lead the development and delivery of formal clinical and operational training within the care centre.

Competencies

• Strong clinical expertise across diverse psychotherapeutic frameworks and holistic wellness models.
• Mastery of clinical observation, assessment/diagnostic, treatment planning and report writing skills.
• Proven ability to coach, mentor and develop clinicians in counselling and wellness practices, aligned to relevant governing body standards in the field of counselling.
• Effective management skills with experience leading teams and driving performance.
• Solid understanding of the Quality Assurance (QA) cycle and its application in clinical settings.
• Skilled in designing, documenting, and implementing operational processes as well as clinical training.
• Exceptional communication, presentation and training capabilities for diverse audiences.
• High level of agility, resilience and composure in navigating complex internal and client-facing situations.
• Strong working knowledge of the various acts governing the profession.
• Ability to manage clinical risk both professionally and personally in the EAP day-to-day context.

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Skills Required