Job Description

Our Client, a market leader in the Healthcare Industry, is seeking to employ an experienced Clinical Supervisor to their team based in Centurion Gauteng.
Purpose of the role : To oversee the daily clinical development and supervision of the operational team, ensuring adherence to ethical standards and continuous professional development in line with regulatory board requirements.
Requirements:

• A National Senior Certificate is essential.
• Qualified Registered Counsellor, Social Worker or Psychologist.
• Postgraduate qualification would be an advantage for Social Work (Masters).
• 5-7 Years' experience in the counselling industry as a practitioner.
• Minimum of 5 years' experience in a management/supervisory position.
• Clinical and managerial/supervisory experience in an EAP Wellness environment would be an advantage.
• Clinical training/facilitation and development experience is advantageous.

Responsibilities, but not limited to:

• Oversee quality assurance processes, using trends and performance data to enhance clinical training and provide insights for internal teams and external clients.
• Develop and maintain clinical protocols and standard operating procedures in alignment with quality management system standards.
• Manage the "Voice of the Customer" and complaints handling function, ensuring exceptional levels of customer service and satisfaction.
• Provide expert clinical advice to both internal and external stakeholders, including support for clinical decision-making, ad hoc requests, and client reporting insights.
• Take ownership of clinical training, coaching, and supervision functions within the care centre, fostering professional development and maintaining clinical excellence.
• Lead and support a team of direct reports by promoting accountability, performance, and engagement.
• Serve as the main point of contact for sensitive client referrals, delivering counselling and coaching services with empathy, professionalism, and discretion.
• Deep clinical expertise across various psychotherapeutic frameworks and holistic wellness models.
• Demonstrated ability to coach, mentor, and develop clinicians in counselling and wellness practices.
• Strong team management and leadership skills with a proven track record of driving performance.
• Comprehensive understanding of the quality assurance (QA) cycle in clinical environments.
• Skilled in designing, documenting, and implementing operational processes.
• Excellent presentation and training skills, adaptable to diverse audiences.
• High emotional intelligence, agility, and resilience in managing complex internal and external challenges.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.

Skills Required