Job Description

Summary An exciting opportunity for a Clinical Sales and Applications Specialist for the Diagnostics Solutions (DS) business unit. The role will be based in Cape Town, South Africa.

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health(TM) is our Purpose, and it's no small feat. It takes the imagination and passion of all of us--from design and engineering to the manufacturing and marketing of our billions of MedTech products per year--to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
BD is proud to be certified as a Top Employer 2025 in South Africa, reflecting our commitment to creating an exceptional working environment.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Our vision for "function or BU" at BD
BD Diagnostic Solutions is a division of BD (Becton, Dickinson and Company), a global medical technology leader dedicated to advancing the world of health. The Diagnostic Solutions business focuses on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions. Through innovations in microbiology, molecular diagnostics and point-of-care devices and assays, BD Diagnostic Solutions supports customers around the world, whether in high-throughput laboratories or community healthcare clinics, in hospitals or at-home, in delivering better outcomes for patients.
About the role
As a Clinical Sales & Applications Specialist for Diagnostic Systems (DS) in Southern Africa, you will be responsible for providing expert clinical and technical applications support for BD's Diagnostic Solutions product portfolio for customers within the territories (Public and Private pathology laboratories, hospitals, universities). This role involves training, troubleshooting, and demonstrating the value of our solutions to customers, ultimately driving customer satisfaction and loyalty, and supporting sales initiatives across the region.
Main responsibilities will include:

• Deliver clinical and technical applications training to customers on BD's molecular, women's health and microbiology products, including instruments, reagents, and software.
• Assist with the installation of new instruments and be a primary point of contact for applications customer inquiries
• Collaborate with the Sales team during the pre- and post-sales processes, to conduct product demonstrations, presentations, and evaluations, highlighting the clinical benefits and value of BD's DS solutions
• Develop and maintain strong working relationships with clinical stakeholders, key opinion leaders, laboratory personnel, and healthcare professionals, helping to build strong customer loyalty, while ensuring a consistent customer experience
• Collect customer feedback and insights to contribute to product development/improvement, and marketing strategies.
• Maintain accurate records of customer interactions, training sessions, and technical support cases within the CRM system.
• Extensive travel within Southern Africa is required to visit customer sites. After-hours customer engagements and stretch assignments may be required on an ad hoc basis.

About you

• Bachelor's degree/ diploma in Medical Technology, Medical Science, Biomedical Technology, or a related scientific field. A master's degree is a plus.
• Minimum of 3-5 years of professional experience in a clinical diagnostic laboratory setting, with hands-on experience using diagnostic instrumentation and assays
• Strong knowledge and expertise in the following - Microbiology (TB, blood stream infections, ID/AST), Molecular Biology, Laboratory Management, Cytology (will be an advantage).
• Prior experience as an Applications Specialist in the clinical diagnostics industry is highly preferred.
• In-depth knowledge of clinical laboratory workflows, laboratory operations, and healthcare systems.
• Excellent communication, presentation, and interpersonal skills, with the ability to convey technical information and troubleshoot complex technical issues.
• Highly self-motivated, proactive and action-orientated individual. Must be able to manage multiple priorities and work both independently with minimal supervision, and as part of a team.

Click on apply if this sounds like you!
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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Primary Work Location ZAF Cape Town - Oude Molen Bus Pk
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