Job Description

Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Johannesburg
Contract: Permanent
EE position: Yes
About our company
Clicks Group
Introduction
Unicare is currently seeking to appoint a receptionist that is passionate about delivering exceptional customer service. The successful candidate will be based at Unicare 24 Hour Pharmacy in Bassonia and will report directly to the Clinic Manager.
Job description
Key responsibilities:

• Provide professional frontline services to clients/ visitors both telephonically and in person
• Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
• Issue receipts, manage deposits and ensure the accurate financial records
• Performs general administrative duties as required
• Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
• Handle basic enquiries and take accurate messages for staff members
• Welcome and direct visitors to their meeting or appointment.
• Monitor and write up orders for colostomy products
• Ensure compliance with cash up and safe cash handling procedures at all times
• Book, reschedule, and cancel appointments accurately while maintaining confidentiality
• Assist clients with empathy, professionalism and efficiency in high pressure situations

Working Times:
Must be available to work shifts up until 8pm
Minimum requirements
Minimum requirements

• Essential: Previous experience in a clinic or medical office or healthcare setting
• Desirable: Previous experience in a retail environment

• Education: Grade 12
• Computer literate
• Languages: Must be fluent in English and Afrikaans

Knowledge & Skills

• Excellent customer service and client care
• Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws)
• Computer literacy including typing appointment systems and basic office applications
• Booking, rescheduling, and cancelling appointments accurately.
• Numeracy skills and accuracy in handling financial transactions
• Strong communication and interpersonal skills, both verbal and written
• Proficiency in handling sensitive or anxious clients with empathy and professionalism
• Answering phones, emails, and questions clearly and politely
• Understanding of client confidentiality and professionalism

Skills Required