Job Description

Client Support Specialist

Location: Stellenbosch


A leading payment aggregator and provider of secure payment solutions is


looking for a Client Support Specialist to fulfil various administrative and support


duties within a fast-paced environment. As a key entry point for networks and billers,


the role will provide support across various business development and sales


functions. This role requires quick turn around times and willingness to assist with


various tasks impacting client relationships.


The ideal incumbent has excellent attention to detail, and a proactive approach to


resolve client problems. In addition, the candidate can multitask well under pressure.


Responsibilities will include:


Onboard billers, ensuring all workflow and system


requirements are met.


Complete documentation, perform compliance and KYC checks, and


upload supporting information.


Identify the correct onboarding process for billers and direct accordingly.


Manage portals and inboxes, ensuring compliance with application


specifications.


Escalate relevant issues to the Customer Relationship Manager when


required.


Update and maintain biller details on the Onboarding and Integrations


workflow system.


Perform compliance checks for billers requesting profile changes.


Forward relevant documentation to the Accounts Department for sign-off.


Assist in preparing Tender files according to our standards.


Monitor and escalate potential fraud risks in line with internal procedures.


Minimum requirements:


Matric required; a relevant tertiary qualification will be beneficial;


3 - 5 years experience in a similar customer support role;


Experience in the Financial Services industry with focus on the payments


industry is advantageous;


Full understanding of the Microsoft suite, specifically Excel (including formulas


and pivots);


Drivers license and reliable transport;


Fluent in English (Afrikaans would be beneficial). and include this: Fraud


monitoring and escalation.