Job Description

Client Support Representative

Remote - Full-Time

About the Role:

One Janitorial is growing, and we're looking for a reliable and detail-oriented

Client Support Representative

to join our remote service team. You'll play a key role in supporting our clients and internal teams by managing service requests, handling calls, and ensuring smooth communication between departments.

We value

Discipline, Ethical Standards, Results, Impact, Commitment, and Responsibility

-- and we're seeking someone who embodies these principles daily.

Key Responsibilities

Manage and respond to customer support tickets in a timely, professional manner. Handle

inbound and outbound calls

, providing clear communication and resolution. Conduct

survey calls

to gather feedback and ensure client satisfaction. Review

inspection reports

and follow up on identified issues or action items. Participate in the

on-call rotation

for after-hours support (scheduled basis).

Shift Details

Schedule:

Monday to Friday, 8:00 AM - 4:30 PM (Mountain Time)

Pay:

750 CAD monthly
(Paid every 15th and last day of the month)

Requirements

Strong English communication skills (both written and spoken). Previous experience in customer service, client support, or a similar role preferred. Ability to multitask, stay organized, and handle fast-paced environments. Proficiency with digital tools (Google Workspace, CRM systems, Zoom, etc.). A proactive attitude and commitment to delivering exceptional client care.

How to Apply

Please

read carefully and complete both steps below

to be considered:

Copy and paste the link below into your browser:
https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

Complete the form and choose

"Service Representative"

as the position you are applying for.

Note:

Applications without both the video and completed form will not be reviewed.

Join One Janitorial and be part of a values-driven team that makes an impact across Canada and the U.S. every single day.

Job Type: Full-time

Pay: From R9200,00 per month

Experience:

Inbound Customer Service: 2 years (Required) Customer Service Manager/Supervisor: 1 year (Required)
Language:

English (Required)
Work Location: Remote