Client Support Consultant (medical Call Centre Agent)
Johannesburg, Gauteng, South Africa
Job Description
Duties:
- Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
- Log queries and all activities to resolve same completely, accurately on CRM system
- Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
- Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
- Other duties that may be assigned from time to time
- Continuous learning to attain flawless knowledge of products and services with the required time-frames
- Attention to detail
- Mindfulness
- Ability to deal positively with upset clients
- Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
- Excellent communication skills
- Ability to multitask
- Proficiency in English, and at least one other official language, preferably more
- Punctuality
- National Senior Certificate (Matric)
- 1-2 years inbound call centre experience
- Medical Aid knowledge advantageous
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidates qualifications, skills and level of experience.
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Job Detail
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Job IdJD1257220
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned