Job Description

About Us:

AskMario is a leading Shopify agency dedicated to helping e-commerce brands build, scale, and succeed. We partner with ambitious brands to create beautiful, high-converting online stores and provide ongoing strategy and support. Our team is passionate, collaborative, and 100% focused on driving results for our clients.

The Role:

We are seeking a highly organized and empathetic Shopify Client Success Executive to act as the primary point of contact for our valued clients. This role is the cornerstone of our client relationships; it's not about sales, it's about

service, support, and partnership

.

Your main goal is to ensure our clients feel heard, supported, and confident in their journey with us and on the Shopify platform. If you are a natural communicator who loves solving problems and has a deep understanding of the Shopify ecosystem, we want to hear from you.

Key Responsibilities:

Lead Client Communication:

Serve as the main point of contact for a dedicated portfolio of clients. Manage all day-to-day communication, primarily through email, ensuring responses are prompt, professional, and helpful.

Proactive Relationship Management:

Proactively check in with clients, provide clear updates on project status or retainer tasks, and manage expectations effectively.

Shopify Support & Guidance:

Act as the client's trusted Shopify expert. Answer questions about Shopify functionality, best practices, app recommendations, and theme settings.

Internal Liaison:

Translate client requests, goals, and feedback into clear, actionable tasks for our design and development teams.

Onboarding & Training:

Guide new clients through our agency's onboarding process and provide basic training or resources to help them get the most out of their Shopify store.

Required Skills & Experience:

Shopify Experience (Must-Have):

You have 1-2+ years of hands-on experience with the Shopify platform. You must be comfortable navigating the Shopify admin, including managing products, collections, orders, theme settings, and app integrations.

Exceptional Written Communication (Must-Have):

You are an outstanding writer. Your emails are clear, concise, professional, and empathetic. You have impeccable grammar and a keen eye for communications tone.

Client-Facing Experience:

You have proven experience in a client-facing role, such as account management, client services, or high-level customer support, preferably within a digital agency or e-commerce setting.

Highly Organised:

You can effortlessly manage communication for multiple clients at once, track ongoing conversations, and ensure nothing falls through the cracks.

Empathetic & Patient:

You genuinely care about helping clients succeed and can handle questions and concerns with a calm, positive, and solution-oriented attitude.

Tech-Savvy:

You are comfortable learning new software and tools (e.g., project management software, customer relationship management software etc.).

Why Join Us?

Opportunity to work on exciting and diverse projects for a variety of small and large clients. Be part of a collaborative, supportive, and passionate team. Continuous learning and professional development opportunities. Flexible working hours.

Ready to join the AskMario team? Apply now

Job Types: Full-time, Permanent

Pay: Up to R14000,00 per month

Experience:

Shopify : 1 year (Required)
Location:

Pretoria, Gauteng (Required)
Work Location: In person