Job Description

, permanent
Position: Client Service Officer - Banking
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Client Service Officer.
As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our banking services. You will act as the primary point of contact for clients, handling their inquiries, concerns, and requests in a timely and professional manner.
Key Responsibilities:
- Serve as the first point of contact for clients, addressing their inquiries and concerns via phone, email, or in-person
- Provide information and guidance on our banking products and services, including account opening, loans, and other financial products
- Assist clients with account maintenance, such as updating personal information and resolving account discrepancies
- Process client transactions, including deposits, withdrawals, and transfers, accurately and efficiently
- Identify and escalate any potential issues or concerns raised by clients to the appropriate department for resolution
- Build and maintain strong relationships with clients, ensuring their satisfaction with our services and promoting client retention
- Collaborate with other departments to ensure a seamless and positive client experience
- Stay updated on industry developments and changes in banking regulations to provide accurate and up-to-date information to clients
- Meet and exceed individual and team targets for customer satisfaction and retention.
Qualifications:
- Bachelor's degree in Business, Finance, or a related field
- Minimum of 2 years of experience in customer service, preferably in the banking industry
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and banking software
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Ability to maintain confidentiality and handle sensitive information.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a highly motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Join our team at Link Up Solutions and be a part of a dynamic and growing company that values its employees and clients. Apply now!

Skills Required