Job Description

Responsible for implementing and maintaining the hospital's marketing strategy and serve as a key point of contact for all stakeholders including patients, doctors, specialists, and staff. The role also involves upholding the corporate image of the Company by ensuring client satisfaction and promoting a culture of service excellence.

• Implement and maintain the hospital's marketing strategy by ensuring brand alignment, service excellence, media monitoring, and identifying opportunities for improvement.
• Ensure high client service standards by monitoring patient satisfaction, attending to VIP admissions, and managing feedback channels.
• Act as a liaison between hospital departments, doctors, patients, and support teams to ensure smooth operations and timely resolution of complaints and queries.
• Support operational readiness through crises management and monitoring facility standards to identify risks.
• Assist in planning, co-ordinating and attending events, ensuring effective logistics, communication, and stakeholder engagement.
• Conduct GP and specialist visits, manage doctor-related queries, and ensure information accuracy across platforms.
• Assist with the training and support of hospital staff to enhance client service delivery and improve overall patient experience.
• Manage internal programmes and ensure the availability and distribution of marketing materials.
• Oversee key administrative tasks including reporting, database management, internal communication, and stakeholder correspondence.
• Build and maintain strong relationships with doctors, GP networks, and external organisations.
• Provide support to hospital management by providing insight and feedback to influence service delivery strategies.
• Uphold and promote Melomed's values and standards in all internal and external interactions.
• Ensure adherence to company policies, support audit readiness, and assist with ad hoc duties as required.

Job Requirements

• Grade 12
• Marketing/Advertising, Business Administration, or Public Relations Qualification or similar
• Minimum 3 - 5 years' experience in a Client Services position
• Knowledge of the healthcare industry will be advantageous
• Leadership qualities and supervisory skills
• Valid Driver's License and own transport
• Excellent verbal and written communication skills
• Excellent computer skills
• Excellent attention to detail
• Ability to cope well under pressure
• Customer-centric focus
• Friendly disposition and sound interpersonal skills with the ability to handle conflict situations
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships

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Skills Required