Job Description

About our Transformation, Technology and Operations Team
Our Transformation, Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.
When you work with us, you're protecting the reputation and legacy of a 170 year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today.
Job Summary
The Client Service Account Manager in Transaction Banking is responsible for managing client relationshipsfor multi-market complex International Corporate clients. The segments include Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade & Agriculture.
The Client Service Account Manager's primary responsibility is complete ownership and accountability for the service delivery relationship across our Global Corporate client base. The candidate will work independently as an individual contributor to represent the bank and act as an advocate for the assigned client portfolio. Understanding clients' business and forming a partnership that effectively ties our clients to SC and drives SC market reputation and business growth.
Key Responsibilities

• Collaborates with Sales and Relationship partners through RFP / RFI process as Service Specialist
• Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities
• Responsible for revenue realization, retention, and growth
• Trusted advisor of the client to develop the relationship for both current and future needs
• Develop client relationship to improve current internal/external processes creating efficiencies e.g. manual to electronic
• Project manager of key client change initiatives; chair calls, manage plans and roadmaps
• Perform country 'deep dives'. Understand market environment and current activity to; improve existing business, add on to what we have, utilise market changes for the advantage of the client and Standard Chartered Bank

Qualifications and Experience

• 10 years of Financial Services Industry experience or similar work experience.
• Bachelors Degree in Finance (masters preferred)
• Excellent communication to manage discussions at all levels
• Innovative solution viewpoint / recommendations with understanding of clients technical needs
• Comprehensive Cash management products knowledge such as (FX, Payments, Liquidity management, API)
• In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space
• Experience in leading critical transactional support by facilitating resolution for complex transactions related issues and exception handling
• Strong Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions to resolve escalated issues or complaints

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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