Client Service Consultant Job in Sanlam

Client Service Consultant

Johannesburg, GP, ZA, South Africa

Sanlam

1158 Current Jobs Openings

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Job Description

The role

Santam Operations department has a permanent position available for a Client Service Consultant.

What will you do?

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.

What will make you successful in this role?

A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.

Qualification and Experience

Matric/ Grade 12

RE Qualification

FAIS compliant (30 credits)

Minimum 2 years' experience in Personal Lines Short Term Insurance

Minimum 5 years' experience in Commercial Lines Short Term Insurance

Computer Literacy (MS Office package)

Experience in a client service environment

Experience in contact centre technology applications

Good understanding of contact centre processes and SLA's

Competencies

Information seeking

Analytical thinking

Drive for results

Initiative

Emotional self-control

Customer service orientation

Skill

Strong verbal and written communication skills

Excellent interpersonal, communication and networking skills

Strong client service orientation

Ability to work under pressure

Good judgement

Attention to detail

Self-motivated and comfortable in taking initiative

* Ability to work independently

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