Job Description

Client Service Consultant Cape Town

Our client is looking for a Client Service Consultant that will be responsible for all incoming client queries. Please note that this role is for people with a Disability only.

Position Type: Disabled candidate only

Salary: Negotiable

Minimum Requirements:

• Matric
• Bachelorxe2x80x99s degree or Diploma in Commerce related field is essential.
• 1-2 yearsxe2x80x99 experience within the financial services industry, investments / LISP / Asset Management environment.
• Call centre environment experience xe2x80x93 inbound
• Knowledge on FICA / FAIS and FATCA
• Knowledge and experience in client services / contact centre environments.
• MS Office xe2x80x93 intermediate level of MS Word & Excel
• CRM application is an advantage.

Key Responsibilities

• Provide client services to clients
• Handle all client queries and/or complaints (telephonic / written / social media and resolve issues to completion.
• Applying technical knowledge and understanding to secure an end-to-end finalization of client requests.
• Evaluate problems regarding service issues and enquires to determine their importance and urgency.
• Performing investigations where necessary to facilitate problem resolution timeously.
• Responsible for ensuring that service excellence to Clients / Intermediaries remains within best practice and standards.
• Responsible for managing reputational risk and ensuring compliance with regulatory requirement, procedures, and service standards.
• Remain updated and informed on legislative and industry changes.
• Responding to all enquiries in a professional and timely manner.
• Liaising with operations support to provide best client experience.
• Technical understanding and ability to apply that understanding to daily outputs.
• Collaborate effectively across business units to achieve business results.
• Take up and resolve administrative and service issues that hinder good service delivery.

Please Apply Online at FROGG Recruitment

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