Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries.

Requirements

Experience and Qualifications

Matric or Grade 12
1 Year experience in a client service environment
Computer skills (Basic MS knowledge)
Employee benefits experience will be an advantage
6 months' call centre experience in a client service environment will be an advantage

Duties & Responsibilities

The incumbent will be co-responsible for the following:

Answering calls from members and service providers to confirm benefits and assist with queries.
Provide a first call resolution for resolving member and service provider queries.
Ensure that documentation is completed accurately and correctly as per departmental guidelines in order to meet client needs.
Effectively utilise IT systems to ensure accuracy of documentation.
Adhere to policies and procedures and take corrective action where necessary.
Ensure all risks are mitigated and escalated where necessary.
Provide excellent service to clients and stake holders to ensure client retention and satisfaction.
Keep abreast of MMI product changes in order to effectively and accurately assist with client queries.
Ensure Service Level Agreements are met and exceeded.
Deal promptly with client requests in a competent, efficient and professional manner.
Collaborate and partner with team members in order to drive and support effective teamwork.
Display and live the MMI values when dealing with clients, stakeholders and members.

Please note that this role is based on the pay for performance remuneration structure.

Competencies

Client orientation
Accountability
Planning and organising
Attention to detail
Communication skills
* Teamwork