Job Description

Client Success Manager

We are recruiting for a Client Success Manager to join our client's dynamic team based in Kempton Park, Gauteng. The ideal candidate will have a passion for client engagement, a proactive approach to service delivery, and the ability to strengthen long-term client relationships through structured communication and strategic touchpoints. This role requires balancing service excellence with business growth opportunities.

Minimum Requirements:

Grade 12 or a relevant NQF Level 4 qualification. A minimum of

2-3 years' experience

in client relationship management, customer service or digital engagement. Proficiency in

CRM systems

and digital communication tools. Experience managing client feedback and online engagement platforms. A sales or target-driven background will be advantageous. Proficiency in Microsoft Office Suite.

Roles and Responsibilities:

Client Engagement:

Maintain consistent communication with clients through multiple platforms to ensure a seamless experience across their journey. Conduct structured follow-ups at various touchpoints to enhance satisfaction, retention, and loyalty. Engage with clients who have completed their journey to promote long-term satisfaction and potential re-engagement.

Relationship Development:

Identify opportunities for additional client support, cross-selling, or referrals. Collaborate with internal teams to resolve client concerns quickly and professionally. Manage and respond to client feedback to identify areas for improvement and innovation.

Reporting & Insights:

Track engagement metrics and prepare detailed performance reports for management review. Provide data-driven insights to improve the client experience and optimise retention strategies.

Operational Excellence:

Support marketing and communications initiatives through client insights and feedback. Contribute to continuous process improvements to enhance overall client service delivery. Ensure all interactions align with company policies, service standards, and ethical practices.

Closing Date:

Submissions for this vacancy will close on 21 October 2025 however, CVs may still be submitted until 13 November 2025.

Please Note:

Thank you for submitting your CV to Marvel Placement Consultants. We value your application and strive to respond to each applicant. However, should your application be successful, we will be in contact with you. If you do not hear from us within two weeks of application, please consider your application unsuccessful. We will, however, keep your details on our database for future opportunities.

PoPI Act:

Marvel Placement Consultants adheres to the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states that "Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive."
For more information please contact:

Consultant ZS