Job Description

Client Relationship Manager

Job Purpose:

The Client Relationship Manager will be responsible for nurturing long-term client relationships, ensuring consistent service excellence, managing client accounts and projects, and driving retention and satisfaction. This role requires a proactive communicator and strategic thinker who can understand client needs, coordinate internal resources, and deliver tailored solutions to support client success.

Key Responsibilities:

Client Relationship Management:

Act as the primary point of contact for assigned clients, building strong and trusted relationships. Understand client objectives and provide strategic guidance to align service delivery with their business goals. Conduct regular check-ins and business reviews to ensure alignment and satisfaction.

Account Management:

Oversee client portfolios, ensuring accurate documentation, billing, contract renewals, and service agreements. Identify upselling and cross-selling opportunities to drive account growth. Maintain a deep understanding of client industries, products, and challenges.

Project Management:

Coordinate client-specific projects from initiation to delivery, ensuring timely execution and stakeholder alignment. Manage project timelines, deliverables, and resources by liaising with internal departments (e.g. marketing, product, development). Track project progress and report updates to clients and internal stakeholders.

Client Retention

:

Monitor client satisfaction levels and proactively resolve any issues or complaints. Analyze churn risks and implement retention strategies tailored to client needs. Ensure a high standard of customer service and responsiveness at all touchpoints.

Requirements:

Education & Experience:

Degree/Diploma in Business Management, Marketing, Communications, or related field. Minimum 7 years experience in client relationship/account management or project management roles.

Skills & Competencies:

Strong interpersonal and communication skills (verbal & written). Excellent organizational and project management abilities. Strategic thinker with strong problem-solving capabilities. Client-focused with a consultative approach. Proficient in CRM and project management tools Ability to multitask and thrive in a fast-paced environment.

Desirable:

Experience in technology Background in handling high-value or enterprise-level clients. * Knowledge of KPI tracking, customer journey mapping, and client lifecycle management.