Job Description

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist in Johannesburg Office.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Responsibilities:

• Develop and sustain long-term, trust-based relationships with clients, partners, and organic prospects within the assigned region or country.
• Proactively engage with trading professionals and industry stakeholders across various platforms to identify new business opportunities and expand the client base.
• Oversee client onboarding, ensuring a seamless, efficient, and high-quality experience that fosters confidence and loyalty from the outset.
• Strengthen partnerships by promoting and managing mutually beneficial rebate structures while maintaining transparent and consistent communication.
• Ensure strict compliance with all regulatory requirements and ethical standards, reinforcing the company's reputation for integrity and professionalism.
• Monitor and evaluate affiliate and partner activities to optimize performance, align objectives, and achieve key performance indicators (KPIs).
• Collaborate cross-functionally with internal teams including marketing, compliance, and operations to deliver cohesive client solutions and enhance service delivery.
• Identify client needs through active listening and market insights, tailoring solutions that align with both client goals and organizational priorities.
• Provide ongoing support and education to partners and clients, fostering a culture of collaboration and continuous growth.
• Prepare and deliver performance reports to senior management, highlighting growth trends, partnership outcomes, and opportunities for improvement.
• Represent the company at industry events, conferences, and networking forums to strengthen brand visibility and build strategic relationships.

Candidate Profile:

• Experience in FX/CFD and online trading industry is a must
• Fluent/ C1/C2 English is essential (other languages will be an advantage)
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!

Skills Required