Job Description

FP Markets Group of Companies

is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist in Johannesburg Office.


This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Responsibilities:

Develop and sustain long-term, trust-based relationships with clients, partners, and organic prospects within the assigned region or country. Proactively engage with trading professionals and industry stakeholders across various platforms to identify new business opportunities and expand the client base. Oversee client onboarding, ensuring a seamless, efficient, and high-quality experience that fosters confidence and loyalty from the outset. Strengthen partnerships by promoting and managing mutually beneficial rebate structures while maintaining transparent and consistent communication. Ensure strict compliance with all regulatory requirements and ethical standards, reinforcing the company's reputation for integrity and professionalism. Monitor and evaluate affiliate and partner activities to optimize performance, align objectives, and achieve key performance indicators (KPIs). Collaborate cross-functionally with internal teams including marketing, compliance, and operations to deliver cohesive client solutions and enhance service delivery. Identify client needs through active listening and market insights, tailoring solutions that align with both client goals and organizational priorities. Provide ongoing support and education to partners and clients, fostering a culture of collaboration and continuous growth. Prepare and deliver performance reports to senior management, highlighting growth trends, partnership outcomes, and opportunities for improvement.
Represent the company at industry events, conferences, and networking forums to strengthen brand visibility and build strategic relationships.

Candidate Profile:

Experience in FX/CFD and online trading industry is a must Fluent/ C1/C2 English is essential (other languages will be an advantage) Client focused with excellent customer service and negotiation skills A team player with excellent communication skills Dynamic, self-motivated, competitive and strong desire to succeed Ability to work well independently as well as in a team and can-do attitude

Our offer:

Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations

Journey to FP Markets:

Interview with People Function member (30 - 45 min) to assess match to our culture Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!