Job Description

Role Summary

The Client Relations Officer (CRO) is the first point of contact for all clients, members, and visitors at Buzworx. This role combines front-desk professionalism with relationship management, lead handling, facilities oversight, and basic financial administration. The CRO plays a key part in enhancing member experience, supporting operational efficiency, and promoting Buzworx's image as a modern, friendly, and client-focused co-working space.

Key Responsibilities

Front Desk Operations & Office Management

Open and close reception and shared facilities daily (PCs, TVs, aircons, phones, security systems). Maintain a clean, organized, and professional front desk area. Ensure reception and communal spaces are guest-ready at all times. Ensure all necessary equipment (e.g., projector, Yoco, printer) is operational.

Client & Guest Experience

Welcome all clients, guests, and walk-ins warmly and professionally. Offer beverages and assist visitors with directions or meeting arrangements. Manage guest check-ins and maintain visitor logs. Handle incoming phone calls and route or relay messages efficiently. Conduct office tours and explain service packages to potential clients.

Client Relations & Community Engagement

Build rapport with members and anticipate guest needs. Resolve client issues (e.g., printing, Wi-Fi, aircon) or escalate as needed. Collect feedback and identify opportunities to enhance the Buzworx experience. Onboard new clients with welcome packs, space orientation, and WhatsApp group inclusion. Assist with internal events, birthdays, and community initiatives.

Deliveries, Documents & Legal Protocols

Receive and verify deliveries, notify recipients, and document handovers. Manage legal documents (e.g., summons) and clearance certificate collection procedures. Maintain accurate logs for all document transfers and collections.

Printing & Walk-In Services

Provide printing, scanning, and copying services to clients and walk-ins. Record and bill usage accurately, process payments via Yoco or Scan to Pay. Submit receipts and logs for internal financial tracking.

Finance & Administration Support

Maintain daily transaction logs and spreadsheets. Assist in managing accounts receivable/payable records. Review and process reimbursements, record invoices, and flag discrepancies. Participate in payroll support tasks when required. Submit monthly lead and membership status reports (e.g., closed, pending, lost).

Sales, Marketing & Lead Handling

Maintain a lead logbook and capture details during tours or inquiries. Follow up with leads via WhatsApp/email with pricing and info packs. Promote Buzworx services, packages, and seasonal specials. Assist with capturing photos, feedback, and moments for social media use.

Facilities Monitoring & Coordination

Check cleanliness and condition of furniture, restock shared supplies as needed. Coordinate with vendors for IT, cleaning, and maintenance requests. Track hot desk and boardroom usage and submit weekly summaries.

Process Improvement & Internal Communication

Maintain digital SOP checklists and flag process inefficiencies. Suggest improvements to client service workflows. Communicate urgent announcements via member WhatsApp groups when needed.

Flexible Duties & Proactive Support

Be available for after-hours calls in case of member events and security alarm triggers. Be flexible with lunch hours, early starts, or overtime when required. Perform similar duties and assist team members as needed. Take initiative to improve client experience, workspace readiness, or process efficiency.

Professional Expectations

Conduct oneself in a respectful, professional, and brand-aligned manner. Handle confidential information with integrity. Be proactive, dependable, and solution-oriented in all interactions. Represent Buzworx's values of innovation, collaboration, and support.

Requirements

3-5 years experience in a receptionist, office coordinator, or client-facing role. Matric certificate required; admin or hospitality training is an advantage. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Tech-savvy: proficient with Microsoft Office, WhatsApp, POS systems (e.g., Yoco), and cloud platforms. Ability to multitask and work independently in a fast-paced environment. A self-starter who takes initiative, adapts quickly, and thrives in a team environment.

What We Offer

A welcoming, innovative work environment in the heart of Polokwane. Exposure to dynamic businesses and growing startups. Supportive and collaborative team culture. Market-related salary with potential for growth and development.

Please note:

This is a

part-time role

from

1:00 pm to 5:00 pm (Monday- Friday)

, with hours subject to a

shift rotation

.

To apply send your CV and a short motivation letter to Recruitment@buzworx.co.za

Job Type: Part-time

Expected hours: No less than 20 per week

Ability to commute/relocate:

Polokwane, Limpopo 0699: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer service: 2 years (Preferred)
Work Location: In person

Application Deadline: 2025/08/20