Job Description

Discovery - Marketing

Client Interaction Consultant - Century City / Sea Point

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences

Areas of responsibility may include but not limited to

• Navigate the client experience through our digital platforms and share the Discovery value offering
• Provide comprehensive information on all Discovery products and benefits
• Assist clients in understanding and getting the most value from their Discovery products through integration
• Create interest in Discovery products
• Willing to work retail hours, weekends and public holidays
• Represent the Discovery Store at fitness events outside of working hours
• Navigate the Discovery environment to facilitate the best client support
• Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
• Educate members on how to manage their Discovery products digitally
• Manage and host events within the store environment
• Fulfill administrative duties within the store
• Execute targeted store projects and campaigns

Competencies

• A proven track record of face-to-face customer experience
• A developed level of organisation
• Exceptional communication skills
• Good emotional intelligence
• A passion for customer service
• Must be adaptable to change
• Must enjoy interacting with people
• Must be a team player
• Great time management skills

Education and Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is advantageous
• Relevant financial services industry experience is advantageous
• Discovery work experience (Advantageous)
• Sales and client services experience

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery