Job Description

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The Company

Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.



We've built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.


We hire the best of the best and we offer great opportunities for personal growth and career progression.

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The Opportunity

Electrum is seeking a proactive and technically skilled Client Implementations Engineer to join our VAS team. This is a new role, which is designed to improve the efficiency and scalability of implementing our standard products and integrations for key clients. You will act as the central point of contact from project inception through to delivery, bridging the gap between customers and development teams to ensure a seamless onboarding experience.

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The role

As a Client Implementations Engineer, you will apply your technical expertise to ensure our software products are properly installed, configured, and tested. You'll provide hands-on assistance and troubleshooting support that clients may not otherwise have access to--ensuring they not only receive a great product, but also a positive experience implementing it. Your deep understanding of client-specific configurations and proactive support will be key to building strong client relationships and driving satisfaction.


You'll be part of a critical initiative to help clients like Capitec, Absa, Nedbank, and Investec integrate our services quickly and smoothly--while helping Electrum scale our offerings and free up developer capacity for new innovations.

Configure, deploy, and maintain standard services (Kubernetes, Helm charts, YAML, SQL, APIs) with minimal developer input. Support clients by resolving basic technical issues (API integrations, OAuth authentication, connectivity). Apply deep product knowledge to configure modules and maintain vendor compliance. Conduct debugging, quality assurance, and thorough testing of client implementations. Act as the primary point of contact for clients during integration and post go-live, building strong, collaborative relationships. Create, evolve, and refine tools and processes to support efficient client deployments. Gather, analyze, and translate client requirements into configuration and customization specifications. Collaborate closely with internal development teams to ensure successful project delivery.

Requirements

Bachelor's degree in Computer Science, Information Systems or Engineering (or 3+ years equivalent experience in application support, software implementation, or a similar role). 2+ years working with or in a software development team. Sound technical knowledge, particularly in APIs, system integration, authentication (OAuth), and basic networking/connectivity. Ability to configure and debug software using helm charts, YAML, SQL, and other common configuration formats. Experience working with docker, kubernetes, linux, bash, AWS and understanding basic Java code. Excellent communication skills--able to convey technical concepts clearly to both developers and clients. Strong problem-solving and analytical thinking. Initiative and independence--able to own a project end-to-end. Growth mindset--eager to learn and evolve the role as the team matures. Comfortable being the "go-to" person on client implementations.

Benefits

A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:

Flexibility around core working hours (nature of flexibility is negotiated per role based on business needs) Daily cooked lunches and a stocked kitchen for the mid-day nibbles Team socialising, getaways, and social outings
We have created a safe, transparent environment where we know mistakes happen, and that's okay. We even have a 3 step approach to dealing with them:

Tell everyone about it Fix the mistake Tell everyone about the solution
You are responsible for your actions - both the successes and the failures.