Job Description

We're looking for a detail-driven organiser to support client operations, events and content workflows as we expand our impact across industry and academia.




cITY
Johannesburg
Category
Administrative
Job Level
Mid-Level
Employment Type
Full time

Overview

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Opti-Num Solutions has helped organisations make better, evidence-based decisions for over 30 years. As we expand our presence across industry and academia, we're strengthening the Client Impact & Growth function.


This role suits someone who enjoys structure, coordination and smooth operations. You'll support client activities, events, reporting and content workflows -- helping our team deliver value consistently.

What you'll focus on

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Client & Event Operations

Plan and coordinate client events and webinars, including registrations, attendance-driving tactics and post-event follow-up. Schedule and confirm client meetings; manage calendars and capture outcomes in the CRM. Maintain accurate CRM records (activity logs, contact fields, attribution) and ensure data quality. Build and maintain relationships with key client personal, users, marketing teams and implementation teams.
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Content, Communication & Portals

Build and maintain client portal(s); manage resource uploads, content versioning and access. Work with Marketing to create and send client emails; manage lists, scheduling and deliverability checks. Create and publish Client Impact and Growth content for LinkedIn and Instagram using approved templates; monitor performance and respond to inbound messages within SLA. Tag all campaign and social links with UTMs and maintain attribution rules for consistent measurement.
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Reporting & Operational Excellence

Track and analyse key Client Impact and Growth metrics; prepare weekly and monthly reports with insights. Maintain operational documentation and runbooks; suggest or implement automations to reduce manual work. Ensure all client-facing communications and portal content follow brand, legal and privacy requirements.

What we're offering

Cross-functional exposure (sales, marketing, technical and education). Mentorship and opportunities to grow into more strategic responsibilities. Hybrid working with a collaborative team culture. Work that meaningfully supports engineering and AI capability in South Africa.

What we're looking for

Excellent organisation, attention to detail and follow-through. Confident communicator who enjoys working with people. Business acumen and the ability to understand client needs quickly. Comfortable managing multiple moving parts with reliability and proactivity. Strong logical thinking and a willingness to ask the right questions. Comfortable using or learning CRM systems, Excel, Mailchimp, and social scheduling tools.

Education & Experience

A bachelor's degree in a STEM-aligned field or related discipline. 1-3 years' experience in admin, coordination, operations or similar. Strong written and verbal communication skills. * Valid driver's licence and ability to travel locally when required.