Client Experience Expert – Luxury Safari Travel – Cape Town South Africa
Job Description
Closing Date: 2025-11-07
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Client Experience Expert - Luxury Safari Travel - Cape Town South Africa
Our client, a renowned luxury safari company with award-winning lodges and a global client base, is seeking a Client Experience Expert to deliver world-class customer service from booking to post-travel follow-up.
Description
The Client Experience Expert ensures guests receive seamless, personalised service before, during, and after their African journey.
You'll manage pre-trip communications, assist with documentation, handle changes or special requests, and coordinate with internal teams and suppliers to resolve issues quickly.
You will also play a key role in enhancing client relationships, promoting additional experiences, and ensuring that every guest returns home with memories that exceed expectations.
Package:
- Full-time Cape Town-based role
- Competitive remuneration package
- Career development within a respected, conservation-focused brand
- Diploma in Travel, Tourism, or related field
- 3-5 years' experience in a customer-facing travel role
- Strong written and verbal communication skills
- Proven organisational and multitasking abilities
- Experience with booking systems (Bazaruto advantageous)
- Passion for exceptional service and attention to detail
Skills Required
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Job Detail
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Job IdJD1549460
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned