Job Description

We are looking for a talented

Client Experience Executive

!

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Job Objective:

To function as an intermediary and main point of contact with our clients to reach and improve processes in coordination with the operational and administrative team.

Requirements:

Education: Bachelor's degree in administrative or human areas English level: C1 Intermediate Computer skills and MS Office 1 year as an Operations Manager 1.5 years as Client Care (preferred) Market and Industry Knowledge Communication and negotiation skills Management of work teams Business relationship building Project Administration Availability for open schedule and weekends

Main functions:

Ensure that operational and administrative agreements with clients are communicated in a timely manner to internal departments. Strengthen the relationship with the client through constant communication and evaluation of the services provided. Coordinate the execution of action plans in their different tasks and the participants of these in operational and administrative areas. Apply evaluation tools for the services offered to the client in order to detect areas of opportunity, as well as keep a record of the measurable evaluation of customer satisfaction.
All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.



REDIAL BPO will never request any form of payment--whether for applications, interviews, or job placements--from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.