Job Description

Hey! Wexe2x80x99re ikeja, with a lowercase xe2x80x9cixe2x80x9d, always. Wexe2x80x99re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition: Search Results - Ekasi is a township; slang meaning = my community). In short, we provide the internet and we provide it like never before. Wexe2x80x99re changing the game, wait - no one has ever done this - wexe2x80x99re creating the game on how to provide the most affordable unlimited internet and associated services to South Africa. By serving our customers, wexe2x80x99re capturing the opportunity to bridge the digital divide and unlock the potential of deserved communities. Wexe2x80x99re looking for people who are not only inspired by this goal but who are passionate about helping us achieve it.
Role | What you will be doing
What is a Front Office Administrator? This is a critical role within ikeja, as our customers are placed at the heart of everything we do. We pride ourselves on delivering an unparalleled customer experience and we want you to join in on providing this. As a Customer Engagement Consultant at ikeja, youxe2x80x99ll often be the first person that a customer interacts with when they start their customer journey - from sign-ups to managing their overall internet experience. As such, it will be your responsibility to manage this journey effectively by creating an outstanding customer experience along with all its points. In order to achieve this, youxe2x80x99ll need to be comfortable interacting with customers over multiple channels xe2x80x93 i.e. calls, email, WhatsApp (calls & text), in-app, and social media. Youxe2x80x99ll also need to work smart and fast by being proactive in identifying support issues and, as a result, decreasing inbound traffic.
Key Responsibilities: Debt Collector duties and responsibilities. Keep tracking outstanding debts. Plan a course of action to recover owed money. Locate and contact debtors. Negotiate payoff deadlines and payment plans. Handle customers' questions or complaints. Identify gaps in the system and recommend solutions. Build trust with debtors. Make a minimum of 60 calls per day, connecting with 40-45 of our clients.
Ideal candidate | What are we looking for?
Key role requirements:
1-2 years of relevant Industry experience in a customer-facing role. E.g. within an office-type environment, or in rental agencies (e.g. car or real estate), where a high standard of customer interaction is required.
Advanced English language knowledge (verbal & written).
Excellent communication skills (verbal & written).
Outstanding customer orientation and problem-solving skills.
Ability to work independently as well in a team. Ability to live out the ikeja company values when carrying out your role. Ability to work outside of normal business hours - if shift work so required.