Job Description

Duration - The duration of the programme is twelve (12) months.



Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the Client Department and exposed to various competency-based training.

Benefits of the programme:

Exposure to working in a target-driven environment on complaints received by the publicagainst financial service providers and to move same towards a resolution in a procedurallyfair, informal, economical and expeditious manner.

Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.

Opportunity to be part of an established statutory office and a Mentorship Programme.

Requirements for application

South African citizen with a valid South African Identity document.

Office Administration Diploma (NQF 6)

Passion for public service and an interest/desire to work in the Financial Sector.


oStrong academic background.oMust be able to work in a stressful environment, willing to learn and work extra hours.


Energetic, self-driven and deadline driven.

Must be computer literate.

Key Performance Areas:

Register new complaints.

Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or theFinancialServices Ombuds Scheme Act 37 of 2004 (FSOS).

Assist and guide complainants in whether their complaint falls within the jurisdiction of theFAISAct or FSOS Act.

Extract the essence of the complaint from available information provided and requestadditionalinformation where required.

Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to otherrelevant entities.

Liaise with complainants and financial service providers


Please note that correspondence and communication will only be conducted with shortlisted candidates and that the FIAS Ombud reserves the right not to appoint if a suitable candidate is not identified.



Recommended candidates will be required to undergo a comprehensive background check, which may include security screening and verification of credentials.

FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.



Interested applicants can apply for the position at https://faisombudjobs.mcidirecthire.com/ by 15 August 2025. Inquiries may be directed to Ms. Gontse Setseta at 012 762 5000.