Job Description

Job Classification

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Job Family

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Career Stream

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Leadership Pipeline

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

FAIS Affected
Building Customer Loyalty
Diploma
FAIS Affected - Yes
Product sales skills
Building Trusting Relationships
Sales Strategies
Sales Persuasion
Product Knowledge
Technology Savvy
Customer service principles
Planning and Organizing
Nedbank policies and procedures
Adaptability
Customer relationship management
Applied Learning

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Job Responsibilities

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Job Responsibilities Continue

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

People Specification

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Essential Qualifications - NQF Level
Building Customer Loyalty Diploma FAIS Affected - Yes Product sales skills Building Trusting Relationships Sales Strategies Sales Persuasion Product Knowledge Technology Savvy Customer service principles Planning and Organizing Nedbank policies and procedures Adaptability Customer relationship management Applied Learning Preferred Qualification

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Essential Certifications
Building Customer Loyalty Diploma FAIS Affected - Yes Product sales skills Building Trusting Relationships Sales Strategies Sales Persuasion Product Knowledge Technology Savvy Customer service principles Planning and Organizing Nedbank policies and procedures Adaptability Customer relationship management Applied Learning Preferred Certifications

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Minimum Experience Level

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

FAIS Approved Qualification

1 - 2 years

Retail/Banking Client Service, Sales, Relationship experience

Client Engagement:
Respond to client needs by offering the right service and solution. Build client trust by applying your expertise and experience to do good for your client. Educate clients and potential clients on how to subscribe and service their account. Treat clients with respect, build trust, show care and humility in all client interactions. Help clients achieve their goals and grow financially. Own the client request end to end and route for alternative intervention if not equipped to service the client. Entrench clients and deliver value through cross selling. Facilitate the sales process by informing clients of the product features and benefits. Document client needs analysis and provide corresponding product solutions. Obtain referrals from existing clients as well as leads from other business units. Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests. Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels. Collaborate with internal stakeholders to provide complete financial solutions for clients. Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems. Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure. Act with a client first mindset in all client engagements.

Nedbank Goals:
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:
Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents). Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Sales and Service

Sales

Manage Self: Technical (MST)

Technical / Professional Knowledge

Building Customer Loyalty Diploma FAIS Affected - Yes Product sales skills Building Trusting Relationships Sales Strategies Sales Persuasion Product Knowledge Technology Savvy Customer service principles Planning and Organizing Nedbank policies and procedures Adaptability Customer relationship management Applied Learning Behavioural Competencies
Building Customer Loyalty Diploma FAIS Affected - Yes Product sales skills Building Trusting Relationships Sales Strategies Sales Persuasion Product Knowledge Technology Savvy Customer service principles Planning and Organizing Nedbank policies and procedures Adaptability Customer relationship management * Applied Learning