Job Description

Additional Information

Debtors

Job Number

25156359

Job Category

Finance & Accounting

Location

Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa, 4126

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

POSITION SUMMARY

Debtors

Assist manager with various reporting and scheduling tasks. Pursue collections and keep accounts current by contacting customers via telephone or email. Determine customer's ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed. Performing daily cash-ups and reconciling of all daily payments. Ensuring that all credit card payments received are processed accurately and reconciled on a daily basis.





Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners' service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance. Perform other reasonable job duties as requested.

Critical Tasks

Collections


Evaluate account information presented by automated calling system. Communicate with customers regarding delinquent account status. Determine customer's ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Review and comprehend delinquency status reports. Review and identify payment posting errors in financial systems and file for corrective action. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed. Performing daily cash-ups and reconciling of all daily payments. Processing of all credit card payments daily and reporting any variances.
General Finance and Accounting


Submit requests on behalf of customers for reports, statements, and forms to internal processing groups. Analyze information using computers with business processing software. Keep team leads/managers/directors abreast of trends and issues or status of work.
Computers/Software
Use computer systems and software packages to input, access, modify, store, or output information Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Communication


Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information.
Working with Others


Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks


Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 kilograms without assistance.
Policies and Procedures


Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested




PREFERRED QUALIFICATIONS


Education: Matric/Grade 12 or equivalent.


Related Work Experience: At least 1 year of related work experience.


Supervisory Experience: No supervisory experience.





At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International.

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