Job Description

POSITION PURPOSE

The Lounge Cleaning Supervisor is responsible for managing the hygiene, cleanliness, and upkeep of all SAA lounge areas, ensuring consistent delivery of a premium hospitality standard. The role includes frontline leadership, daily operational oversight, stock control, quality assurance, guest engagement, staff training, and enforcement of performance and conduct standards in line with "The Broll Way."

ESSENTIAL FUNCTIONS & DUTIES

Supervisory Duties:

Lead and support cleaning teams across multiple lounge zones, ensuring daily adherence to allocated rosters and service schedules. Coach, motivate, and mentor staff to uphold the highest standards of hygiene, presentation, and guest courtesy. Enforce proper PPE use, grooming, and professional appearance in accordance with Broll and airport regulations. Manage shift handovers, provide clear task directives, and resolve minor staff issues timeously. Implement disciplinary actions in line with the approved Disciplinary Policy and Disciplinary Code, escalating serious breaches to the Site Manager.


Operational Oversight:

Conduct structured walkthroughs during each shift using Supervisor Inspection Checklists (e.g., ablutions, showers, kitchens, reception). Oversee quality control in all areas, especially high-traffic and high-sensitivity zones (e.g., showers, bar, snooze rooms). Verify that work is completed as per the Cleaning Lounge Priority Matrix, with specific emphasis on presentation standards and timing. Ensure ablution and shower inspections are carried out consistently, documented, and filed. Assist in resolving operational complaints or incidents raised by passengers or SAA staff.


Inventory Management:

Monitor, record, and manage daily consumption and breakages of consumables, cutlery, and cleaning agents. Flag stock nearing depletion and initiate monthly requisition plans submitted to the Site Manager. Ensure lounge amenities, including toiletries, towels, and guest supplies, remain above minimum thresholds.


Training & SOP Enforcement:

Onboard and orient new cleaners on lounge-specific SOPs, safety, and hygiene standards. Conduct regular refresher training sessions on cleaning protocols, guest etiquette, emergency responses, and digital inspection tools. Enforce Broll's operational procedures, ensuring full compliance with internal audits and client SLA expectations.


Documentation & Reporting:

Submit accurate inspection checklists, attendance registers, and incident logs daily. Compile end-of-shift summaries, highlighting issues addressed, unresolved matters, and staff performance. Maintain records in accordance with digital checklist protocols or central data systems (where applicable).

PERFORMANCE MEASUREMENTS

1. Lounges are maintained to a premium standard, reflecting daily compliance with the Priority Matrix.

2. Supervisor inspections (e.g., ablution and shower checklists) are completed and submitted without exception.

3. Team members consistently uphold Broll's service, hygiene, and appearance standards.

4. Disciplinary processes are fairly implemented with documented actions and timely escalations.

5. Stock is managed proactively, with no interruption to lounge service due to shortages.

6. Accurate reporting, checklists, and shift summaries are filed daily.

7. Guest queries, complaints, and incidents are resolved professionally or escalated appropriately.

QUALIFICATIONS & EXPERIENCE

Grade 12 (Matric) preferred; certificate in Hospitality, Housekeeping Supervision, or Facilities Management is advantageous. Minimum 2 years in a supervisory role within a high-end hospitality, airport, or VIP environment. Proven experience with team supervision, inspection routines, and inventory management. Familiarity with digital checklist tools and quality assurance systems.

SKILLS

Leadership skills with a proactive, service-driven mindset. Excellent communication, interpersonal, and conflict resolution skills. High attention to detail and pride in lounge presentation. Ability to coordinate multiple staff and zones simultaneously. Competence in training facilitation and policy enforcement. Physically able to oversee operations throughout large areas and long shifts.

WORKING CONDITIONS

Shift-based work including weekends and public holidays. Work within restricted airport zones requiring security clearance. * Exposure to chemicals, equipment, and direct interaction with SAA passengers and senior stakeholders.