Job Description

PURPOSE OF THE ROLE:

A self-motivated, customer service orientated cleaning supervisor required to manage a team of commercial cleaners and general workers.

KEY PERFORMANCE AREAS

Supervisory / Leadership / Managerial Complexity:

Directing, guiding, motivating and influencing all cleaners, general workers to enable effective service delivery. Advise Managers, who will be responsible for day-to-day management of Cleaning and Hygiene at the respective sites. Employee relations and collaborative teamwork Contribute as part of the BSS Team

Role Complexity:

High standards of service delivery at all levels. Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions. Ensure the implementation of, policies and procedures.

Responsibility towards:

Direct reports, Contracts Manager Matrix reports, Executives and Managers Key customers, All. Key suppliers, Outsource Soft Services Vendors Relations, All suppliers, contracted consulting companies, all internal clients

EDUCATION:

Matric

EXPERIENCE:

3-5 years' experience in a major corporate environment in the cleaning and hygiene field

KNOWLEDGE:

Risk Management

ISO 9001

SHE Management

Computer literacy

SKILLS:

Problem solving and feedback Skills

Communication

People management

Conflict resolution

Time management, specifically the ability to prioritise

Proactive planning

BEHAVIOURAL QUALITIES:

Service orientated

Patience

Team player

Ability to handle stress

Ability to handle fast pace and rapid change

Consultative approach

Self-starter

WORKING CONDITIONS:

Should there be the requirement, the ability to work long hours under constant work pressure.

Ability to travel to regions and at times with short notice. ( Stay away from home )

There may be a requirement on occasion to work weekends.