Job Description

About Us

Join Tsebo Cleaning Services as a Contracts Manager

and take the lead in delivering high-quality cleaning operations across multiple sites in the Western Cape region. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

to find out more about who we are in a nutshell.



At Tsebo, we value

Service Excellence

,

Integrity

,

Teamwork

,

Innovation

, and

Sustainability

. As a Cleaning Contracts Manager, you'll play a key role in upholding these values while driving operational success.

Duties & Responsibilities

Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met. Build and maintain strong client relationships through excellent service delivery. Manage cleaning materials and stock levels, ensuring timely replenishment. Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements. Address HR matters including discipline, grievances, and performance management. Conduct regular site inspections to ensure compliance with SLAs and quality standards. Support contract retention through consistent service and client satisfaction.

Skills and Competencies

Strong knowledge of cleaning processes and hygiene standards. Ability to interpret SLAs and conduct site audits. Basic understanding of HR procedures and labour legislation. Proficiency in MS Excel and operational reporting tools. Excellent organizational and time management skill.

Qualifications

Relevant operations and people management experience. Minimum of 5 years' experience in a similar environment on middle management level. Experience in the commercial industry is highly advantageous. Experience in managing or overseeing large compliments of people. Understand cleaning principles and knowledge of company policies and procedures. Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA's. * Strong people skills and knowledge or Industrial relations.