Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
Grade 12/Standard 10/NQF 4 BA Admininistration

What will make you successful in this role?

Minimum Experience

Minimum 1 - 2 year's experience in claims administrative role. Minimum 1 - 2 year's experience in Claims Web and App Chats will be beneficial.

Deliverables include, but will not be limited to

Through good digital communication, chat with our valued clients via WhatsApp, Web and MiWay Apps. Comprehensive feedback to clients on all Claims-related queries to ensure that all needs are met at first interaction. Escalate any claims to the relevant claims group business units, should you not be able to do first-chat resolution. Offer clients any assistance to operate or lodge claims on our digital platforms. All the above needs to be completed under the set service level targets, while ensuring you do not cause complaints in your interactions with our clients. You will be required to offer the utmost world-class service that deserves logged compliments from our clients, where targets will be set to be reached. In every interaction all the MiWay values, care, integrity, innovation and collaboration are to be observed.

The above deliverables will require the candidate to have the following attributes

Must be highly proficient in dealing with clients digitally Ability to multitask and cope with pressure Good communication skills Excellent administrative skills Organized Professional Self-disciplined and time management orientated Self-motivated Target driven Attention to detail Customer-centric Team Player Accountability

Knowledge and Skills

Customer Service
Team Support
Administration
Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 07 July 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.