Job Description

Closing Date 2025/07/31
Reference Number MMH250701-10
Job Title Claims Technician: Recoveries
Position Type Permanent
Role Family Client Services
Cluster Guardrisk
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction
To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.
Requirements

• Matric/Grade 12
• A law degree - preferable but not mandatory, subject to experience in Short-term insurance environment
• 60 FAIS Credits
• Computer literacy(MS Word, Outlook and Excel)
• At least 5 years experience, some of which should be in a legal practice environment or insurance recovery & liability environment
• Insurance qualification preferable
• RE qualification
• Intensive knowledge of liability claims and resulting litigation
• Intensive knowledge of recoveries
• Knowledge in administering and handling liability claims and recoveries

Duties & Responsibilities

• Day to day reporting to the Team Leader
• Handling recoveries in accordance with claims handling procedures
• Facilitating and managing outsourced recoveries
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Entering into settlement negotiations with third parties / third party representatives
• Negotiating with motor assessors, attorneys, other service providers
• Providing technical advice on litigated matters
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering of assistance from time to time with ad hoc tasks

Competencies

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player
• Good organizational skills

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.