Job Description

To manage the book health aspect of all Affinity products by creating both long term and short-term goals. Contribute towards strategic planning in terms of execution of book health areas on all Affinity products and continuous reporting on these areas to senior management. Create long- and short-term goals for the book health team to meet. Monitoring trends for complaints and implementing processes to reduce these. Ensuring the Application of TCF, PPR and POPIA in the Affinity space. Ensuring the application of compliance requirements in the Affinity space. Risk management and assessment for new policies. Assessing areas of improvement and implementing staff training. Continual improvement of processes. Creating and implementing team Key Performance Indicators. Oversee a team to ensure all reporting and claims are processed efficiently and effectively. Be aware of all failed exceptions, imports and cancellation and communicate these with other supervisors in the Affinity space. Work with brokers, IT and clients to resolve any failed exceptions, imports and cancellation in the Affinity space. Working with other supervisors on any areas of improvement in customer service, policy application etc to ensure all staff are aware of processes. Oversee and manage all risk and ensure process in place to mitigate all potential risk.
Job Type: Permanent

Application Question(s):

Have strong report writing skills. Have advanced Excel and Power point skills. Have good verbal and written communication skills. Able to show initiative and problem solve effectively. Have a good understanding of All Risk Policies. Be familiar with FAIS legislation and Compliance requirements. Be able to create and implement training program. A qualification in Short Term Insurance - minimum of 150 credits and/ or credits towards being FAIS compliant is essential. Minimum of 3 years of experience in a leadership role. Successfully passed Grade 12 mathematics. Able to work independently with effective time management skills. Able to work under immense pressure whilst remaining focused and able to think logically.
Education:

High School (matric) (Required)
Experience:

Short Term Insurance: 3 years (Required)
Application Deadline: 2025/06/29
Expected Start Date: 2025/07/01