Job Description

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Claims Relationship Manager
Do you have extensive claims management experience? Good with clients? Read on!
Aon South Africa is recruiting a Claims Relationship Manager, based in the Claims department at our offices in Sandton. This is a hybrid role. The role of the CRM is to maintain the relationship between the Aon claims department, the clients and the isurers.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
Portfolio Management
Articulate the claims capabilities and operational proposition to clients and identify improvement opportunities
Management of client portfolio - this includes all policies across different business solution lines (one view of portfolio)
Outstanding Claims - Do weekly outstanding claims monitoring to ensure claims are up to date and progress is made. Escalate matters that are dormant or not progressing
Reports
Report mapping - ensure that all Client mapping in the Data Warehouse is correct to include all claims across different client portfolios on different systems
Report set ups - agree type of reports as well as frequency of reports with the Client and ensure that scheduling is done correctly from the Data Warehouse
Aggregates
Aggregate management - monitor aggregate fund balances to ensure that the aggregates do not burn
Aggregate arrangements - agree specific aggregate processes with the client and implement accordingly (e.g. excess payments / claims within excess etc.)
Aggregate audits - notify Insurers when an aggregate reaches 80% to arrange for audits to be conducted. The sign-off of these audits must be done as quickly as possible to avoid any delays on claims that falls outside the Aggregate after it is depleted.
Claims Management Agreements - collect information and prepare the Claims Management Agreement via the Docusign Process
Fund Management
Ensure that funds are requested by Client Manager, deposited and that there are enough funds in the bank accounts for payments
Closing Bank Accounts
Client Support
Set up and attend client meetings as per the client's required frequency
Build client relationships through regular interaction with clients
Identify specific process needs and ensure implementation
New Business and Renewal
Assists with new business presentations (Powerpoint / Mock up Dashboards / Solutions etc.)
Attend new business presentations and present the Claims capabilities to the prospective clients
Assists with renewal presentations (Powerpoint / Dashboards / Solutions etc.)
Claims Advocacy
Assist with disputes and advise regarding:

• Rejections
• Complaints
• Large and contentious losses

Qualifications.

• Grade 12. (Matric).
• A relevant bachelor's degree or;
• A relevant tertiary insurance related qualification.
• Registration with the FSCA in terms of the FAIS ACT.
• Registration as an associate with the IISA.

Knowledge.

• Technical/Professional knowledge of insurance principles practices and fields.
• Have a solid understanding of risk analysis methodologies.
• Have a good understanding of the applicable legislative environment governing the insurance industry

Skills and Attributes.

• Well-developed team leadership skills.
• Developed team functioning skills.
• Good interpersonal relationships.
• Sophisticated analytical technical and problem-solving skills.

Experience.

• A minimum of 5 - 10 years' experience in a similar or related role.
• Extensive Insurance experience

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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Skills Required