Claims Liaison
Job Description
Job Title: Claims Liaison
Type: Full-time, Independent Contractor
Location: Remote
Work hours: 9:00 AM - 5:00 PM US time zone
Overview:
The Claims Liaison will support insured clients through the claims process, acting as a bridge between clients, carriers, and adjusters. The role requires strong problem-solving skills, empathy, and the ability to handle sensitive client situations with professionalism.
Key Responsibilities:
Act as first point of contact for client claims (trucking accidents, property losses, etc.).
Collect claim details and file reports accurately with carriers.
Track claim progress, ensuring timely updates to clients and brokers.
Assist clients in understanding the claims process, documents, and requirements.
Coordinate with adjusters, legal teams, and carriers to resolve claims efficiently.
Maintain detailed claim records in Momentum AMS and CRM systems.
Qualifications:
2+ years insurance claims experience (trucking/transportation or P&C preferred).
Strong English communication (verbal and written).
Familiarity with claims processes and insurance carrier interactions.
Tech-savvy: Microsoft Word, Zoom Phone/RingCentral, AMS/CRM knowledge.
Strong customer service mindset; empathetic and professional.
Trustworthy, coachable, and able to work independently.
Skills Required
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Job Detail
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Job IdJD1506975
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned