Job Description

COMPANY DESCRIPTION

We are a global specialty and branded pharmaceutical company, improving the health of patients across the world through our high-quality and affordable medicines. Active at every stage of the value chain, we are uniquely diversi?ed by geography, product and manufacturing capability.

Aspen is a dynamic organisation built on entrepreneurial strength and forward-thinking minds. We attract high-performing individuals who are passionate about their career and have a desire to exceed expectations. At Aspen, not only do we source for the best talent but we also provide a host of opportunities for continuous development.

The Groupxe2x80x99s key business segments are Manufacturing and Commercial Pharmaceuticals comprising Regional Brands and Sterile Focus Brands. We have approximately 9 100 employees at 69 established offices in over 50 countries and we improve the health of patients in more than 150 countries through our high quality, affordable medicines.

Objective: Manage all claims for the team and ensure claims are processed timeously as per Aspen policy. Collect and manage the respective debtor accounts.

KEY RESPONSIBILITIES:

CLAIMS

• Prepare documents for approval of claims as per SOP
• Ensure the pricing and TE claims are correctly signed before processing on SAP daily.
• Working with the warehouse to ensure that claims are managed correctly and timeously
• Ensure that status reports are sorted out monthly status report are to be zero.
• Checking that the relevant item to be credited is on the claim and attached invoice were applicable.
• Paying attention to duplications, account numbers, applicable warehouses, reason codes, item codes, quantity of stock and unit prices.

DEBTORS BOOK

• % of 90+ and 60+ days to be agreed at KPA depending on accounts held
• Daily - Bank Statement allocations xe2x80x93 No longer than 3 days without a valid reason and supervisor approval
• Monthly Reconciliationxe2x80x99s xe2x80x93 all reconciliations to be done on Excel with every payment and signed xe2x80x93 only exception is a one or two invoice payment.
• All contras of credit notes where possible to be allocated monthly
• All minor write offs to be done by month end
• Within 3 days of visiting the customer minutes must be sent to the customer, as well as the line manager of what was discussed and agreed at meeting
• Follow up outstanding claims daily, all correspondence to be kept on file
• Email documentation (inv / pod / statement) to customer as and when required
• Monthly meetings will be held as and when required by manager to facilitate you with your book
• Monthly end report showing reasons for outstanding and comments to be emailed to supervisor by the 9th, monthly.
• Problem codes to be updated monthly by month end

DOCUMENTATION

• Ensure that all substantiating documentation is attached to all credit notes
• Ensure that correct authorization levels have been met for credit notes to be passed
• Send customer statements, pods and invoices monthly

CUSTOMER SERVICE

• All queries are followed up and resolved in the shortest possible timeframe within policy framework.
• A professional attitude is displayed when responding to a customerxe2x80x99s needs.
• Methods for improving customer services are proposed, developed and continuously updated.
• Internal and external customers are constantly updated as to the progress of their Query
• Interact with Sales and Marketing Division, IT Department, Credit controllers, Credit Managers and the Warehouse
• Supply customers with all documentation before requested where possible.
• Ensure that the Claims email box is managed as per SOP weekly within the agreed time frame.

GENERAL

• Meets all deadlines.
• Archiving is to be done yearly

LEARNING AND GROWTH

• Information is gathered about development needs.
• Training and development are negotiated with manager.
• Learning solutions are identified, proposed, and implemented according to on-going personal and team development plans.
• Best practice is encouraged to ensure expertise. Up skilling and multiskilling is co-ordinate in line with staff development.

EDUCATIONAL QUALIFICATIONS AND EXPERIENCE:

• Grade 12 / Matric
• 2+ years claims experience
• 1-2 years debtors experience
• Computer literate with knowledge of Excel and Word
• SAP will be an Advantage.

SKILLS AND COMPETENCIES:

• Meticulous
• Time management
• Analytical skills
• Responsibility and Accountability
• Confidentiality
• Customer and Service Orientated
• Attention to detail
• Good verbal and written communication skills
• Good telephone etiquette
• Follow instructions and Procedures
• Innovative
• Deadline orientated
• Work well within a team environment
• Adhering to principles and values

Aspen is committed to the principles of equal employment opportunity and suitably qualified job applicants are invited to submit their CV online on or before the 21st September 2023. Preference will be given to applicants from designated groups through a fair recruitment and selection process in accordance with laws governing employment equity, where such laws are applicable to the Aspen entity that will employ the successful candidate. If you have not heard from the HR department within 30 days of this advert closing, please consider your application unsuccessful.

Internal Applications must be completed using an Aspen mailing address after applicants have informed their direct line managers of their application

Aspen Pharmacare