Job Description

General
Job Title Claims Consultant
Job Category Insurance
Location Kwa-Zulu Natal
Employment Type Permanent
Area Durban
Bee status Include All
Salary Market Related
Min Salary Not Set
Max Salary Not Set
Expiry Date 8th February 2026
Deadline Date 8th February 2026
Experience Experience Required
Introduction
Future Careers is recruiting a Claims Consultant for a leading financial services provider based in Durban. The successful candidate will be responsible for delivering exceptional customer experiences by efficiently managing homeowners and buildings insurance claims from start to finish. This role balances timely and fair claim resolution with risk management, compliance, and service excellence, ensuring alignment with regulatory requirements and company standards.
Description
Claims Management & Technical Delivery
Assess, authorize, and resolve homeowners' claims within mandate, productivity targets, and turnaround times
Apply policy wording accurately to ensure fair and compliant claim outcomes
Manage claim approvals, rejections, and settlements in line with regulatory requirements
Appoint and manage relationships with panel-approved experts, ensuring correct application of building tariffs and rates
Analyze reports and quotations to support prompt, informed decision-making
Maintain accurate claim records using claims management systems and digital tools
Customer Experience & Communication
Deliver clear, professional, and empathetic communication throughout the claims journey
Handle complaints and difficult customer interactions calmly, assertively, and fairly
Explain technical claim outcomes to customers and stakeholders in a clear and accessible manner
Risk Awareness & Investigation
Analyze claims history and reported incidents to identify trends, risks, or anomalies
Escalate suspicious or potentially fraudulent activity in line with internal processes
Engage constructively with loss adjusters and technical specialists to debate and resolve complex claims
Stakeholder Engagement
Build and maintain strong working relationships across internal and external stakeholders
Collaborate daily with Finance, Customer Contact Centres, Policy Administration, Procurement, and Management
Engage with service providers including loss adjusters, engineers, quantity surveyors, and forensic specialists
Support internal and external audit processes as required
Education Profile

• Matric (Grade 12)
• Minimum 4 years' short-term insurance experience, preferably in homeowners' claims
• Strong ability to interpret technical reports and communicate outcomes accurately to customers
• FETC: Short-Term Insurance (NQF Level 4)
• RE5
• Strong technical claims judgement and problem-solving ability
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and manage high workloads
• Ethical, decisive, confident, fair, and detail-oriented o Strong sense of accountability and teamwork
• Short-term insurance and claims processing expertise
• Proficient in Microsoft Excel, Word, and Outlook, Google Maps
• Experience navigating claims management systems
• Ability to analyze and communicate technical information effectively

Building claims experience.
Experience in making decisions on whether to approve or decline a claim based on the evidence provided.
Application Instructions
Please forward your CV to jeri.c@myfuturecareer.co.za.
Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.
Contact Details
Contact Name
Contact Phone
Contact Email

Skills Required