Job Description

Job Category: Financial Services
:
Who we are is because of our people.
We invest in them because they make us better. We value our people, putting our customer's first, working fast and smart and doing the right thing. TFG is a diverse, multi- faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer's lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.
Opportunity:
The Value Added Services division within TFG offers a host of insurance and non-insurance products to the existing and new TFG customers. These products can be taken up at a TFG Store or through Telemarketing onboarding processes. The Division also offers the support function of managing customer queries on behalf of the product.
The Administrator role supports the customer in effectively resolving their enquiries related to their product, in line with the specified and agreed-upon contracts, policies, and procedures.
Key Responsibilities:
Managing all customer queries within the specified timelines in line with the terms of the product or contractual agreement.
Increase availability in our inbound and outbound sharecall lines to drive service levels.
Assist customers with complaints and claims handling, as well as with the growing administrative functions within the department. * Liaising with our internal and external stakeholders in the resolution of the customers' requests.
Qualifications and Experience:
Must have Matric/Grade 12 or equivalent thereof - Essential
Have minimum 1 year's customer service experience - Essential
1 Year minimum Claims administration, and validation experience is a requirement - Essential
Be proficient in Excel, Word
Experience working on customer management systems
Skills:
Be logical and apply analytical thinking skills
Must have numerical ability
Be able to problem solve, handle objections and conflict.
Be attentive to information and detail
Be organised, thorough and accurate
Have good time management skills
Be assertive and able to work well under pressure
Have a good customer service orientation
Have a high level of stress tolerance
Be an effective communicator (verbal, written, electronic, and interpersonal)
Be organised and able to work in a systematic manner * Be a team player and be able to work independently when required to.
Behaviours:
Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication
Comfortable and effective influencer.
You need to be flexible as the environment is very dynamic and priorities can change.
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information
Interprets and simplifies complex and contradictory information when resolving organisational problems
Interpreting and applying understanding of key financial indicators to make better business decisions.
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Effectively adjusts their behaviour, approach, and decision-making based on the situation
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation * Manage time effectively in order to meet expected deliverables within the specified time frame
Please ensure your Line Manager is aware and supports your application.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
About Us:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?

Skills Required