Job Description

Business Unit:

Discovery Bank

Function:

Banking

Date:

20 Oct 2025

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other - a shared-value bank, designed with our clients in mind. We're all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you're adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that's safe and nurturing.

Job Purpose

A claims administrator, captures and registers a claim on client submission. The claims administrator with evaluate the validity of the claim and the verification of documents submitted with the claim. Key responsibilities include query and complaints handling and resolution, ensuring accurate and timely processing of claims related to death, disability, retrenchment as per the policy.

Areas of responsibility may include but are not limited to

Managing the process of registering new customer claims Reviewing registered claims to assess validity against policy terms and to ensure accuracy and minimise error rates Validating and verifying claim information and client data to ensure accuracy Assessing claims in the agreed turnaround times Monitor the progress of claims and provide regular feedback to clients Flag suspicious or potentially fraudulent claims for further investigation Assist in compiling claims related reports and analysis for management Uphold service levels agreements to maintain operational excellence Communicating with clients and other stakeholders during the claims process Contribute to process improvements and ensure best practices are followed Update and maintain records Liaising with key stakeholders Policy verification Query and complaint resolution Manage client communication Accurate data capturing and verification of information during the claims capture and submission

Personal Attributes and Skills

Verbal and written communication. Planning and organising. Problem solving. Time management. Attention to detail. Judgment and decision making. Conflict management. Innovative process management. Client service. Analytical and numerical. Understanding of all related regulatory and compliance acts. Claims processing. Record keeping. Data management.

Education and Experience

Grade 12 2-5 years' experience in assessment credit applications/claims administrator experience Proficient in MS office Ability to compile information and prepare reports Strong ability to work under pressure Excellent administrative and organization skill with strong attention to detail Professional, with a client centric approach and focused on client service excellence


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.