Job Description

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Claims Administrator
Details
Closing Date 2025/08/18
Reference Number HOL250815-3
Job Title Claims Administrator
Business Unit Hollard Insure
Department Trucking
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Team Leader
Number of Positions 2
Location - Town / City Parktown
Location - Province Gauteng
Location - Country South Africa
Job Advert Summary
Hello... an exciting new opportunity has just become available in our Insure, Broker Distribution. We are looking to recruit a Claims Administrator in the Trucking Division, JHB.
Role Objectives
Process all windscreen and breakdown claims and yard administration queries assigned, within the set standards required by the company thus contributing to the productivity of the division.
Key Responsibilities

• Technical expertise: To evaluate and investigate fast track claims received to prevent possible leakage to the company in the settlement of claims. The yard function as well as queries to be dealt with timeously to prevent possible leakage on salvage.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards set by the company.
• Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All windscreen and mechanical breakdown claims received to be registered within 24 hours of receipt.

Required Knowledge and Experience
Required Knowledge, Experience and Skills:

• Positive attitude and willingness to learn
• Strong work ethic and reliability
• Good communication skills
• Basic computer skills (e.g., Microsoft Office)
• Ability to work well in a team
• Attention to detail and organizational skills
• Flexibility and adaptability to different tasks
• High school diploma or equivalent

Educational Requirements
Educational Requirements:

• Matric
• NQF 4 Insurance qualification advantageous
• RE Advantageous

All Hollard appointments are made in line with our DEI policy.
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion. We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time. We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.
Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.
Hollard. All rights reserved.
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