Claims Administrator
Job Description
Receiving and process technology-based claims from inception to repair or pay out status. To engage with external customers with regards to tracking and processing of insurance claims and other related administration, in accordance with policy wording rules and compliance modelling. Receive and respond to incoming internal and external calls in a professional and efficient manner. Investigate claims by contacting the relevant client to obtain outstanding information and/or documentation to assess the claim. Assess claims to determine whether the device on which the claim is based, will be repaired or replaced. Process active claims timeously.
Approved Replacement claims*: Arrange excess collection and discuss replacement options with client and arrange replacement with Admin Ops team.Approved Repair Claims*: Arrange excess collection and collection from client by courier. Device sent to repairer.
Arrange payment of excess from client. Follow up on pending claims (excess, outstanding information etc). Uploading on documentation onto the system. Attend to allocated customer queries and dealing with business partners efficiently and effectively to uphold a professional Company image. Ensuring adherence with agreed SLA's with respect of email responses, claim notifications timelines and complaints resolution procedures.
Job Type: Full-time
Application Question(s):
Strong numerical skills. Excellent communication skills. Good understanding and good application of telephone etiquette. People orientated. Highly computer literate on MS Word and Excel. Tactful and patient when dealing with clients. Have effective time management skills. Be a logical thinker and able to apply judgement. Successfully passed Grade 12 mathematics. Insurance Claims experience. FET Certificate in Short Term Insurance - NQF 4 with 150 credits 2 Years' experience working in an inbound Call Centre environment. Strong Administration skills.
Education:
* High School (matric) (Required)
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Job Detail
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Job IdJD1538094
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKloof, ZN, ZA, South Africa
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EducationNot mentioned