Job Description

Position overall objective:

The purpose of the position is to ensure accurate investigating of claim-related queries, provision of feedback to stakeholders and processing of credit notes in order to support achievement of customer service and performance standards.

Minimum Experience

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2 years car rental and/or claims administrator experience

Minimum Qualification

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NQF level 4 (Matric or equivalent)

Preferred Qualification

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NQF level 5

Minimum Requirements

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Computer literate with an intermediate level of comfort with Excel and Outlook. A valid, unendorsed drivers' license.

Job Outputs:

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Receive and resolve all claim-related queries/credit requests. Resolving complaints from internal and external sources, including Social Media, Hello Peter and Twitter to ensure that the brand reputation is protected. Managing the Claims Query Inbox and ensuring that queries are investigated and resolved within 24-72 hours. Identifying patterns and trends with customer-related queries and implementing necessary corrective measures. Compiling claim documentation, preparing credit requests and refunds for clients. Processing all credit notes on Impress (Claims, Salvages, Third Parties).

Competencies:

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Excellent communication skills Strong administrative skills Negotiation skills The ability to explain and communicate company procedures in a calm, professional manner. Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously. Able to work under pressure. Able to manage time Emotional control when dealing with customers, superiors, colleagues and other stakeholders. Logic and sound judgment Able to work independently and provide timely feedback to stakeholders.

Personal Attributes:

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Committed Professional Resilient Must be a quick learner A team player * Willing to put in extra time if required.