Job Description

Job Purpose

The successful candidate will be responsible for ensuring that all claims are handled efficiently and that payment for valid claims are made to the claimant timeously. Involved in managing a claim from beginning through to settlement.

Key requirements of the role - Knowledge and experience

Education and specialist skills*
Matric RE 5 preferably Other insurance related qualifications*

Responsibilities and KRA's The incumbent is expected to

Assess validity of all claims within EasyPay Insurance Evaluate claims and determine requirements Process new insurance claims notifications Collect accurate information and documents to proceed with a claim Analyse claims submitted; Monitor the progress of a claim Keep accurate records of all claims assessed in accordance with departmental procedures. Ensure fair settlement of a valid claim Assist claimants on how to proceed with the claim Build relationships with internal and external clients Ensure customers are treated fairly and that the customers receive excellent service in accordance with industry and company guidelines Handle any complaints associated with a claim Adhere to industry regulations and customer quality Treating Customers Fairly Follow up on outstanding claims

Key competencies

Detail orientation Windows Computer literate Email etiquette Data capturing Ccommunication skills Handle pressure Work independently Team member Conflict handing Empathy Flexible Change agent Solutions orientated Analytical thinker Extra hours r Bilingual r Training Organising Numeracy Interpersonal skills Decision making

Communication

External*
Customers Channels and partners Internal*
Team members Supervisor Managers Exco members Call Centre * Sales