Job Description

Dis-Chem Pharmacies has an opportunity available for a Telesales Consultant. The main purpose of the position is to achieve sales by presenting products or services telephonically to customers in line with standard operating procedures and maintain effective relationship with new and existing customers.
Minimum Requirements:

• Grade 12 / Matric with English and Mathematics
• 1 Year Pharmaceutical experience

Advantageous:

• Previous telesales experience

Duties and Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Always ensure and provide feedback to customers once client query is resolved.
• Provide feedback to customer regarding queries.
• Process all interactions necessary for the accurate managements of adherence calls.
• Manage and report compliments and complaints through the customer service diary.
• Adhere to customer relations practices and accurately capture employee information.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Ensure that customer information is dealt with in a confidential manner.
• Build sustainable relationships and engage customers.
• Ensure effective internal communication (with regards to customer service/ benefit programme) and effective external communication
• (Customer - feedback provided).
• Respond to written or email enquiries on various platforms, within a reasonable time.
• Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.

Competencies:
Essential:

• English and 2nd language - Read, write and speak
• Good communication skills, listening
• Customer service/focus
• Strong attention to detail
• Sound numerical skills
• Problem-solving
• Team player
• Trustworthy and honest
• Time management
• Able to deal with pressure
• Computer literate - MS Office

Advantageous:

• Telesales experience

Special conditions of employment:

• South African Citizen
• MIE, clear criminal, and credit
• Valid driver's license and own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Skills Required